Privacy Policy

Welcome to Sydney AI ("Sydney AI," "we," "us," or "our"). Sydney AI is an AI-powered personal beauty advisor operated by G Capital LLC. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application at getsydneyai.com (the "App"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.

Information You Provide Directly

• Account information: Name, email address, password

• Profile information: Age range, skin type, skin concerns, beauty goals, budget preferences

• Photos: Selfies and progress photos you upload for skin analysis

• Payment information: Processed securely by Stripe. We never store your credit card details.

• Communications: Messages you send us via email or support channels

Information Collected Automatically

• Usage data: Pages visited, features used, time spent in app

• Device information: Device type, operating system, browser type

• Log data: IP address, access times, app crashes and errors

• Cookies and similar technologies: Used for authentication and session management

We use the information we collect to:

• Provide our service: Analyze your skin photos using AI and generate personalized beauty recommendations

• Personalize your experience: Tailor routines, product recommendations, and tips to your specific skin profile

• Process payments: Handle subscriptions and billing through Stripe

• Send communications: Deliver your skin analysis results, routine reminders, seasonal updates, and promotional emails (you can opt out anytime)

• Improve our service: Analyze usage patterns to fix bugs and improve features

• Ensure safety and security: Detect fraud, abuse, and violations of our Terms of Service

• Comply with legal obligations: Respond to legal requests and prevent harm

We take the privacy of your photos seriously.

• Photo transmission: Your photos are transmitted securely to our AI analysis engine for analysis

• Photo storage: Progress photos you choose to save are stored securely in our database for your personal use

• Selfie storage: Your initial onboarding selfie is stored to power features like Shade Matcher

• No sale of photos: We never sell, license, or share your photos with third parties for commercial purposes

• No advertising use: Your photos are never used for advertising or marketing purposes

• AI training: Your photos are not used to train AI models

• Deletion: You can delete all your photos at any time in Settings → Privacy & Data

We do not sell your personal information. We may share your information with:

Service Providers

• Stripe: Processes payments securely

• Brevo: Sends transactional and marketing emails

• Supabase: Provides our secure database and file storage

• Vercel / Base44: Hosts our application infrastructure

All service providers are bound by contractual obligations to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority.

Business Transfers

If Sydney AI is acquired or merged, your information may be transferred as part of that transaction.

We retain your personal information for as long as your account is active or as needed to provide you services:

• Account data: Retained while your account is active

• Skin analysis data: Retained to power your personalized recommendations

• Progress photos: Retained until you delete them or close your account

• Payment records: Retained for 7 years as required by tax law

• Deleted accounts: Most data deleted within 30 days of account deletion request

All Users

• Access: Request a copy of your personal data (Settings → Privacy & Data)

• Correction: Update your profile information in Settings

• Deletion: Delete your account and data (Settings → Privacy & Data → Delete My Account)

• Opt-out of emails: Unsubscribe link in every marketing email, or Settings → Notifications

UAE and International Users

You have the right to access, correct, and withdraw consent for the collection and use of your personal information. Contact us at [email protected].

European Users (GDPR)

You have additional rights including data portability, restriction of processing, and the right to lodge a complaint with your local data protection authority.

California Users (CCPA)

You have the right to know what personal information is collected, to delete personal information, and to opt-out of the sale of personal information. We do not sell personal information.

Sydney AI is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor without parental consent, we will delete that information immediately.

If you believe we have inadvertently collected information from a minor, please contact us at [email protected].

We implement industry-standard security measures to protect your information including:

• SSL/TLS encryption for all data in transit

• Encrypted storage of sensitive data

• Secure authentication with hashed passwords

• Row-level security ensuring you can only access your own data

• Regular security monitoring and updates

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our App recommends beauty products and may contain links to third-party websites such as Amazon and Sephora. We are not responsible for the privacy practices of these third parties.

Note: We participate in the Amazon Associates Program and may earn commissions from qualifying purchases. This does not affect our product recommendations — all recommendations are based solely on your skin profile.

We use cookies and similar tracking technologies for:

• Authentication: Keeping you logged in

• Preferences: Remembering your settings

• Analytics: Understanding how the app is used

• Referral tracking: Crediting referrals to the correct affiliate

You can control cookies through your browser settings. Disabling cookies may affect some app functionality.

Sydney AI is operated from Meydan, Dubai, UAE. If you are accessing our App from outside the UAE, your information may be transferred to and processed in other countries where our service providers operate (including the United States and Canada). We ensure appropriate safeguards are in place for international transfers.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Sending an email to your registered address

• Displaying a prominent notice in the App

• Updating the "Last Updated" date at the top of this policy

Your continued use of the App after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

Sydney AI / G Capital LLC

Email: [email protected]

Website: getsydneyai.com

We will respond to all requests within 30 days.